Last updated: 28 August 2026 | Exquisite Online Boutique (Pty) Ltd
These Terms govern use of Exquisite Online Boutique website and marketplace services. By using our platform you agree to these Terms.
We are a managed marketplace. We provide a platform for independent sellers to sell luxury goods, apparel, jewellery and accessories. We do not own inventory. Contract of sale is between buyer and seller, with Exquisite facilitating payment and support. We are NOT a fulfilment centre.
Every seller undergoes KYC: ID verification, bank verification (account must match ID holder name), Bank Confirmation Letter, R30 activation fee via Paystack to confirm account ownership, and admin approval before any product goes live.
We receive payments on behalf of vendors via Paystack. Customer pays Exquisite, we disburse to vendor minus 15% commission after delivery confirmation. We do NOT operate any wallet, balance, or store-credit system. Vendors do not store funds on platform. Funds are held max 2-5 business days after delivery for buyer protection, never longer than 7 days.
Products shipped directly by verified vendors. Flat R45 fee nationwide. Delivery 2-7 business days. Tracking provided.
14-day return for defective/wrong items. Refunds via Paystack to original payment method within 5-7 business days. See Returns Policy.
Prohibited items include counterfeits, illegal goods, weapons, adult content. See Acceptable Use Policy.
Exquisite is not liable for vendor product quality but will mediate disputes. Maximum liability limited to order value.
support@exquisiteboutique.co.za | Nelspruit, South Africa